We are Specialist Claims Advocates
Areas of expertise
How we can help you and your business.
Claims Preparation
Claims preparation involves documenting and organizing evidence for insurance claims
Read moreUnsure about the process or how we can help?
Frequently Asked Questions
FAQ
Q: What is Claims Preparation?
A: Claims preparation is a wide-ranging service, but essentially it is to support and guide you, the client through the somewhat difficult and often complex process of your claim. Whilst we are appointed by you and look after your interest, our services may include (but are not limited to)
1. Formulating your claim to ensure you enjoy all policy entitlements
2. Specialist policy advice.
3. Working with you to draft a business recovery plan to give you the best opportunity to survive an event and to continue your business.
4. Negotiating the final claims outcome.
Q: Who pays our cost?
A: Many commercial policies including SME allow coverage for our services, often paid for by the Insurer up to a policy limit.
You are often not advised of this benefit. Whilst we are contracted to you and report to you, the benefit for our services is paid by the Insurer as part of your claim’s coverage.
If you want a no obligation review give us a call or drop us a line.
Q: What is a loss adjuster?
A: A loss adjuster is an external claims person appointed by Insurers to represent them and their interests in the claim. They are paid for by the Insurer and report directly to them.
Q: How long does the claims process take?
A: The duration of the claims process can vary depending on the complexity of the claim and the extent of the damage.
Our team strives to handle all claims as efficiently as possible.
We have been consistently impressed with the professionalism, efficiency, and expertise of Rian & Adam throughout our dealings with Specialist Claims Advocates.
They have been instrumental in managing some of our more complex insurance claims, ensuring that each claim is handled with the utmost care and attention. Their team’s deep understanding of the insurance industry and its complexities has greatly contributed to positive outcomes for our clients during challenging events.
- Shane Flower Pro-Insure Pty LtdRian Jenkinson of Specialist Claims Advocates has demonstrated professional and timely service to our clients when needed. I rate him as the leading Specialist Claims Advocate for all commercial claims in Australia and we will be using his services in all claims with a claims preparation clause in the insurance contract. I urge all fellow brokers to ensure this clause is inserted into the policy engage Rian to save many man-hours and engage a specialist claims advocate representing your Brokerage and Clients.
- Paul Burstow Burstow's BrokersRian and Adam have assisted us through a large and messy fire claim where they were the claims preparer for our client, I can attest to their technical ability, professionalism, and fierce advocacy for obtaining the best outcome for our clients. This is especially important in the current environment where insurers and their appointed loss adjusters are taking a tough stance on policy response and opportunities to reduce their claim settlements (cynical, but true). Be conscious of claims prep cover under the policy and wherever claims have the potential to be large and/or complex, the clients will benefit enormously from having a professional claims preparer acting on their behalf at the soonest opportunity.
- Gavin Wren Lockton Companies Australia Pty Ltd.Rian and his team at SCA have been fantastic. Their attention to detail and their knowledge of the industry are second to none. Throughout our time working together, I have learned so much from Rian. I would like to personally thank Rian for his outstanding support and expertise. I highly recommend Rian and SCA with the utmost confidence. Whenever an insurance issue arises, Rian is my go-to person, and I trust him completely to handle any situation with professionalism and care.
- Daniel Watkins Gold Coast Wake ParkJust wanted to say a massive thankyou to you and your team for all your assistance, Having someone like you guys on our side to assist our clients is really comforting and getting the best outcome possible so thankyou for helping us with that!
- Siobhan Mordue Arma Insurance Brokers
Our People
Rian Jenkinson
DirectorAdam Smith
DirectorContact Us
Our first preference is always for you to call
If necessary please use the contact form below. For urgent enquiries, please phone:
Adam: 0414 734 119 or Rian: 0449 977 310